Change Management and Adoption Coordinator

TransForm Shared Service Organization
September 5, 2019
Chatham, Canada
Job Type
Work Hours
Full-time days, 37.5 hours per week


The Change Management and Adoption Coordinator role will be responsible for the successful deployment, onboarding support and sustained adoption of Digital Health programs and solutions within the ESC LHIN. Reporting to the Manager, Innovation and Change Management, this position is responsible for working within a team environment to ensure the adoption targets of Digital Health solutions are met. This position includes promoting the benefits of Digital Health solutions, following standardized change management processes in order to support the adoption process, including legal, privacy, security, and educational requirements to adopt the various solutions. The role is dynamic, requiring collaboration with other members of the team, departments, as well as regional and provincial Digital Health resources to achieve program deliverables, adoption targets, and priorities.

• Introducing health service providers that are eligible for access and use of Digital Health assets.
• Gaining stakeholder buy-in.
• Negotiating with stakeholders based on priorities.
• Process mapping.
• Adhering to standardized work or best practices within the program.
• Providing references, coordinating resources, and explaining various requirements as they relate to eligibility to access and use digital health solutions.
• Responding to customer queries and providing referrals or solutions and effectively developing a network of potential users.
• Obtaining feedback and liaising between the end users, Local Registration Authorities (LRAs), organizations, and the appropriate program resources to determine root cause and explore potential solutions.
• Adaptable and able to respond to system and provincial priorities.
• Develop and deliver effective training materials unique to the audience (online & written).
• Knowledge of training methods (by stakeholder group, topic, medium).


• Two (2) year college diploma
• Two to four (2-4) years change management experience, or experience with coordinating new initiatives within the health system
• Experience in developing and delivering change management and adoption programs including communications, training and adoption strategies
• Demonstrated ability to understand the inter-relationship between business processes and technology tools
• Demonstrated knowledge of and experience in the healthcare sector, in either a clinical role, or through an industry connected to the health system
• Strong interpersonal skills and the ability to handle difficult situations with tact and diplomacy
• Demonstrated ability to quickly adapt and/or learn new system functionality and new technology as a user with strong skills with computer systems including all Microsoft offices tools
• Previous working knowledge of an Electronic Medical Record (EMR) system(s) a strong asset
• Previous experience working a target-focused or sales role an asset
• Minimal exposure to disagreeable conditions typical of an office position: exposed to stress and pressure associated with multiple priorities and deadlines.
• Must be able to travel within the Southwestern Ontario area, when required.
• Must be able to work evenings and weekends, when required.

TransForm Shared Service Organization is a non-profit, unique, innovative, results-driven organization founded by the hospitals in the Erie St. Clair region. Our services include: information technology and information management support, sourcing and contract management, purchasing and logistics services, as well as project management. Our Mission is to deliver exceptional service and create new innovative ways to support the health system by enhancing value and improving patient outcomes. If you are service oriented, dedicated to exceeding performance expectations and interested in reaching your full potential, TransForm is for you! We welcome and appreciate your interest in our organization.

Want to know more about TransForm? Visit our website!

Experience Requirements

Company: TransForm Shared Service Organization

Location: Chatham or Windsor, ON

Posting Period: September 13, 2019 to September 27, 2019 closed at 4:00pm

Employment Type: Temporary full-time until

March 31, 2020

Benefits: Pension and more. Visit our website for more details.

Vacancies: Four (4)

Scope: Internal & External

Conditions: Current business reference checks, vulnerable sector police clearance, and immunization medical clearance

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