Position Overview:
We’re looking for a Level One Support Specialist who will be the first line of communication for our valued clients. You’ll be responsible for responding to support tickets, assisting customers over the phone, and escalating more complex issues to our senior support team. If you're tech-savvy, customer-focused, and a great communicator—we want to hear from you.

What You’ll Do:

• Answer incoming support tickets and provide helpful, friendly, and accurate responses

• Make outbound calls to customers who need support or clarification

• Escalate tickets that require higher-level technical support or developer intervention

• Follow up with customers to ensure resolution and satisfaction

• Document support interactions and contribute to our internal knowledge base

• Work closely with onboarding, development, and QA teams to help solve customer problems

What We’re Looking For:

• Strong written and verbal communication skills in English

• Friendly, patient, and professional customer service approach

• Quick learner with solid troubleshooting ability

• Experience with POS systems or SaaS support is a plus

• Ability to stay organized, follow processes, and manage multiple tickets at once

• Reliable internet connection and comfort working remotely

Bonus If You Have:

• Experience in the pawn industry

• Familiarity with ticketing systems like HelpScout, Zendesk, or Freshdesk

• Bilingual (English/Spanish or English/French)

Why You’ll Love Working Here:

• Supportive and tight-knit team

• Opportunity for growth into advanced roles

• Flexibility and autonomy

• A chance to make a real impact helping small businesses thrive

📩 How to Apply:
Email your PDF resume to [email protected] Subject line: Level One Support Application – [Your Name]

ATTENTION: RESUME MUST BE IN PDF FORMAT TO BE CONSIDERED.