Description
The Senior Technical Specialist requires a minimum of (5) years of tier 2 or 3 technical support experience that includes leading large implementation projects. This position is responsible for designing, installing, maintaining and supporting Servers, LAN, WAN and network infrastructures.
AlphaKOR' Culture Offers:
• Competitive wages and benefits
• RRSP matching
• Mileage reimbursement or use of company vehicle for off-site service work
• Convenient location near Lauzon and EC Row, on the Lauzon 10 bus route
• Open, collaborative office environment, next to the outdoor trail along Little River, perfect for breaking up your day with some exercise and fresh air
• Discounts on personal computer purchases
• Onsite ping pong & bike desk
• Weekly indoor soccer and outdoor skating for employees and families
• Numerous networking, community, and social events
• Opportunities for continuous learning, company subsidized training, mentoring, and internal growth
Skills
• Strong written and verbal communication skills
• Extensive knowledge in the implementation, maintenance and troubleshooting of the following processes: VPN, routers, firewalls, switches, wireless, MS Server, SAN, MS Exchange, Terminal Services, MS Active Directory, virtualization, fault tolerance, disaster recovery and data backup
• Candidates must take pride in their tasks, earn respect through their actions, go beyond job expectations, and be committed to continuous learning
Qualifications
• University level Computer Science degree, or a college level Computer Systems Technology diploma, plus five (5) years field experience
Education Requirements
• University level Computer Science degree, or a college level Computer Systems Technology diploma
Responsibilities
• Act as the lead technician for advanced-level projects, break-fix and work order implementations
• Provide support for customers and internal staff in resolving technical issues
• Communicate effectively with customers and internal staff ensuring an exceptional customer and co-worker experience
• Demonstrate excellent self-management skills by managing loose-ends and task follow-through
• Perform timely administration using concise technical writing techniques that provide the customer and internal staff with professional documentation
Experience Requirements
- five (5) years field experience
