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BizLaunch (webinar) Drive Business Growth with a Human to Human Customer Experience
April 10, 2018 @ 3:00 pm - 4:00 pmFREE
In today’s digital economy, consumers have immediate access to an infinite amount of information, right at their fingertips. If your company isn’t satisfying their needs, it takes a few small clicks to lose them to a competitor. So, how can your company stay ahead of the competition to attract and retain a loyal customer base? Through Human to Human (H2H) customer experience (CX).
Companies have been trained to speak “business to business” (B2B) or “business to consumer” (B2C)—but, by doing so they often fail to effectively communicate and build authentic relationships with their audiences. An H2H CX strategy creates meaningful connections that turn target audiences into customers and customers into loyal brand advocates.
In this webinar, Bryan Kramer, best-selling author of There is No B2B or B2C: It’s Human to Human, will share the importance of H2H CX in today’s digital revolution and the ways in which companies can execute an effective H2H CX.