About Advance Business Systems
Advance Business Systems is a trusted technology partner for businesses, providing tailored IT solutions that drive efficiency, security, and growth. We specialize in managed IT services, network infrastructure, cybersecurity, and business technology support, helping organizations streamline their operations and stay ahead in a rapidly changing digital landscape. Our team takes pride in delivering responsive, reliable, and forward-thinking solutions that empower clients to focus on their core business.

About the Role – Information Technology Specialist
We are looking for a detail-oriented and proactive Information Technology Specialist to join our team. In this role, you will support our clients’ IT systems by troubleshooting technical issues, managing hardware and software installations, and ensuring network stability and security. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a passion for helping businesses succeed through technology.

Essential Skills & Qualifications

• Technical Support & Troubleshooting – Ability to diagnose and resolve hardware, software, and network issues efficiently.

• Operating Systems – Proficiency with Windows 10/11, Windows Server environments, and familiarity with macOS is an asset.

• Networking – Knowledge of TCP/IP, DNS, DHCP, VPNs, firewalls, switches, and wireless configurations.

• Cybersecurity Awareness – Understanding of security best practices, including endpoint protection, patch management, and user access control.

• Remote Management Tools – Experience with RMM platforms (e.g., Syncro, TeamViewer, or similar).

• Microsoft 365 & Cloud Services – Administration of Exchange Online, SharePoint, Teams, and OneDrive.

• Server & Backup Management – Experience maintaining servers, Active Directory, and backup/disaster recovery solutions.

• Customer Service Orientation – Strong communication skills to provide clear, supportive assistance to end users.

• Documentation Skills – Ability to record procedures, configurations, and troubleshooting steps clearly.

• Adaptability & Learning Mindset – Willingness to stay current with new technologies and certifications.

Nice-to-Have Skills

• Experience with virtualization technologies (VMware, Hyper-V).

• Knowledge of business applications like QuickBooks, SolidWorks, or industry-specific software.

• Familiarity with VoIP systems and networked printers/MFPs.

• Relevant certifications (CompTIA A+, Network+, Security+, Microsoft, Cisco, etc.).

Ideal Qualifications

• Education (Optional): Diploma or degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

• Certifications (Preferred but not required):

  • CompTIA A+, Network+, or Security+

  • Microsoft 365 Certified: Modern Desktop Administrator or equivalent

  • Cisco CCNA (Networking focus)

  • ITIL Foundation (for service management best practices)

• Professional Experience:

  • 2–4 years of hands-on IT support, systems administration, or helpdesk experience.

  • Experience working with managed service providers (MSPs) or in a multi-client environment is an asset.

• Technical Proficiency:

  • Strong knowledge of Windows desktop/server environments.

  • Familiarity with Active Directory, Group Policy, and Microsoft 365 administration.

  • Understanding of networking fundamentals (switching, routing, firewalls, VPNs).

• Soft Skills:

  • Excellent communication and interpersonal skills to support clients effectively.

  • Strong problem-solving mindset with the ability to work independently or as part of a team.

  • Commitment to continuous learning and professional development.

Ideal Education Qualifications

• College diploma or university degree in Information Technology, Computer Science, Network Administration, or a related field.

• Technical training in areas such as Microsoft systems, networking, or cybersecurity.

• Continuing education through recognized industry programs (CompTIA, Microsoft, Cisco, VMware, etc.).

• Evidence of self-directed learning or completion of online courses/certifications (e.g., LinkedIn Learning, Udemy, Coursera, Microsoft Learn).

Key Responsibilities

• Provide IT Support: Respond to client and internal support requests, troubleshoot hardware, software, and network issues, and ensure timely resolution.

• System Setup & Maintenance: Install, configure, and maintain workstations, servers, printers, and other IT equipment.

• User Account Management: Administer Microsoft 365, Active Directory, and other user accounts, permissions, and access rights.

• Network & Security Management: Monitor and maintain firewalls, switches, VPNs, and Wi-Fi networks; ensure systems follow security best practices.

• Remote Monitoring & Management: Use RMM tools (e.g., Syncro, TeamViewer) to proactively monitor client systems, apply patches, and manage updates.

• Backup & Disaster Recovery: Ensure backup systems are running correctly, perform test restores, and assist with recovery when needed.

• Project Work: Assist with IT upgrades, migrations, and new technology deployments for clients (e.g., Windows 11 upgrades, server assessments).

• Client Communication: Provide clear, professional updates to clients, explain technical issues in user-friendly terms, and ensure customer satisfaction.

• Documentation: Maintain accurate records of configurations, procedures, and troubleshooting steps.

• Continuous Improvement: Stay current with emerging technologies and recommend improvements to enhance client IT environments.

Experience Requirements

• Professional IT Support: 2–4 years of hands-on experience in an IT support, systems administration, or technical specialist role.

• Client/End-User Support: Experience providing technical assistance to non-technical users in a clear, professional manner.

• Microsoft Environments: Practical experience with Windows 10/11, Windows Server, Active Directory, and Microsoft 365 administration.

• Networking Knowledge: Hands-on experience with switches, firewalls, VPNs, and Wi-Fi troubleshooting.

• Remote Management Tools: Familiarity with RMM platforms (e.g., Syncro, TeamViewer, or equivalent) for remote support and monitoring.

• System Deployment & Upgrades: Proven experience installing, configuring, and upgrading workstations, servers, and business applications.

• Backup & Recovery: Exposure to backup solutions and disaster recovery planning/testing.

• Cybersecurity Practices: Experience applying security updates, managing antivirus/endpoint protection, and implementing security policies.

• Documentation & Process: Experience creating support tickets, documenting resolutions, and following standard operating procedures.

Nice-to-Have Experience

• Working in a Managed Service Provider (MSP) environment or supporting multiple clients.

• Exposure to virtualization platforms (VMware, Hyper-V).

• Experience with industry-specific applications (e.g., accounting systems, CAD/SolidWorks, medical/dental software).

• Participating in IT projects such as migrations, server refreshes, or cloud deployments.